ajjili Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") describes how ajjili (hereinafter "ajjili," "we," "us," or "our") collects, uses, stores, shares, and protects personal information obtained from users (hereinafter "you," "your," or "User") of our online gaming platform accessible at https://ajjili.cam and associated mobile applications (collectively, the "Platform"). This Policy applies to all individuals who access or use ajjili services, whether as registered account holders or visitors.

By accessing the ajjili Platform, creating an account, or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately. This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with ajjili.

ajjili is committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as all applicable Philippine laws governing data protection and privacy. We recognize the importance of safeguarding your personal information and have implemented comprehensive technical, organizational, and administrative measures to ensure data security and privacy protection.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an ajjili account or use our services, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for identity verification and compliance with anti-money laundering regulations.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details, GCash account information, PayMaya details, credit card or debit card information, transaction history, deposit and withdrawal records, and payment method preferences.
• Account Credentials: Username, password, security questions and answers, and any other authentication information you create.
• Verification Documents: Copies of government-issued identification (such as Philippine passport, driver's license, or national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communication Records: Content of communications you send to our customer support team via email, live chat, phone, or other channels, including inquiries, complaints, feedback, and correspondence.

2.2 Information Collected Automatically

When you access or use the ajjili Platform, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, device identifiers (such as IMEI or advertising ID), and mobile network information.
• Connection Information: IP address, internet service provider, geographic location (at country, region, and city level), time zone, and network connection type.
• Usage Information: Pages visited, features accessed, games played, bet amounts, win/loss records, session duration, click patterns, navigation paths, and timestamps of activities.
• Performance Data: Platform performance metrics, error reports, crash data, and technical diagnostics that help us improve service quality.

2.3 Information from Third Parties

ajjili may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment status, fraud detection signals from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks conducted by specialized third-party verification providers.
• Marketing Partners: Referral information, campaign performance data, and aggregated demographic information from authorized marketing affiliates.
• Game Providers: Game session data, betting records, and gameplay statistics from third-party game developers whose content appears on the ajjili Platform.

3. How We Use Your Information

ajjili collects and processes your personal information for the following lawful purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your ajjili account
• Processing deposits, withdrawals, and financial transactions
• Enabling access to games, sports betting, live casino, and other Platform features
• Providing customer support and responding to inquiries
• Personalizing your gaming experience based on preferences and history
• Managing bonuses, promotions, loyalty programs, and rewards

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with Philippine gaming laws requiring players to be 21 years or older
• Conducting know-your-customer (KYC) procedures and anti-money laundering (AML) checks as required by law
• Detecting, preventing, and investigating fraud, cheating, collusion, and other prohibited activities
• Maintaining records for audit, tax reporting, and regulatory examination purposes
• Responding to legal process, court orders, subpoenas, and requests from government authorities
• Enforcing our Terms and Conditions and protecting our legal rights

3.3 Platform Security and Integrity

• Monitoring for suspicious activity, unauthorized access attempts, and security threats
• Preventing creation of multiple accounts and identifying duplicate registrations
• Detecting and blocking prohibited betting patterns or bonus abuse
• Protecting against technical attacks, data breaches, and system vulnerabilities
• Maintaining platform stability, performance, and availability

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and special event announcements via email, SMS, or push notifications (with your consent)
• Providing personalized game recommendations and betting suggestions
• Conducting market research, surveys, and player satisfaction assessments
• Informing you of new features, game releases, and platform updates

3.5 Business Operations and Analytics

• Analyzing user behavior, preferences, and trends to improve our services
• Developing new features, games, and functionalities based on user data
• Optimizing platform performance and user experience
• Conducting internal audits and quality assurance reviews
• Managing business risks and strategic planning

4. Information Sharing and Disclosure

ajjili does not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data analytics, marketing services, cloud hosting, and technical infrastructure management. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Game Developers and Content Providers

We share limited information with game developers (including JILI Games and other providers) to enable gameplay, track betting activity, calculate payouts, and maintain game integrity. This information typically includes your username, bet amounts, game outcomes, and session data, but does not include sensitive financial or identity information.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law, legal process, or reasonable belief that disclosure is necessary to comply with legal obligations, protect public safety, prevent fraud or criminal activity, or enforce our rights and Terms and Conditions.

4.4 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to successor entities or third parties as part of the transaction, subject to continued protection under this Privacy Policy or equivalent privacy commitments.

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing, such as when you authorize us to process payments through specific payment providers or participate in third-party promotions.

5. Data Security Measures

ajjili implements industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data transmissions between your device and our servers are protected using 256-bit SSL/TLS encryption. Stored data is encrypted using advanced cryptographic protocols.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. We employ role-based access controls, multi-factor authentication, and regular access reviews.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, DDoS mitigation, and continuous security monitoring.
• Secure Data Centers: Customer data is stored in secure, geographically redundant data centers with physical security controls, environmental protections, and backup systems.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All ajjili personnel receive regular training on data protection, privacy practices, and security protocols.

While we employ comprehensive security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Object: You may object to processing of your personal information for certain purposes, including direct marketing.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to your request within thirty (30) days as required by law.

7. Data Retention

ajjili retains your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: Retained for the duration of your account relationship and for seven (7) years following account closure to comply with financial and gaming regulations.
• Transaction Records: Maintained for seven (7) years as required by Philippine tax and anti-money laundering laws.
• Identity Verification Documents: Stored for seven (7) years following account closure or as required by applicable KYC and AML regulations.
• Marketing Communications: Retained until you opt out or for three (3) years following your last interaction with marketing content.
• Technical Logs: Stored for twelve (12) months for security monitoring and troubleshooting purposes.

Following expiration of applicable retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices.

8. Cookies and Tracking Technologies

ajjili uses cookies, web beacons, pixel tags, and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you on return visits and remember your preferences. We use the following types of cookies:

• Essential Cookies: Required for platform functionality, including authentication, security, and account management.
• Performance Cookies: Collect anonymous data about platform usage to improve performance and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to personalize your experience.
• Marketing Cookies: Track your interactions with promotional content to deliver relevant advertisements and measure campaign effectiveness.

Most web browsers allow you to manage cookie preferences through browser settings. You can choose to block or delete cookies, though this may affect platform functionality and limit your ability to use certain features.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers, partners, or data centers are located. These jurisdictions may have data protection laws that differ from Philippine law. When we transfer personal information internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data receives adequate protection in accordance with Philippine data privacy standards.

10. Children's Privacy

ajjili services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone underage, we will promptly delete such information and terminate the associated account. If you believe a minor has provided information to ajjili, please contact us immediately.

11. Changes to This Privacy Policy

ajjili reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending email notifications to registered users. Your continued use of ajjili services following the posting of changes constitutes acceptance of the modified Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

ajjili Data Protection Officer
Email: [email protected]
Available: 24/7 via Platform Customer Support

For formal complaints regarding data privacy matters, you may also contact the National Privacy Commission of the Philippines through their official channels.

By using ajjili services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.